Patients Charter Rights

In 1991, The Scottish Office issued "The Patient's Charter: A Charter for Health". This national document gives patients ten basic rights.

  1. To get health care when you need it, regardless of your ability to pay.
  2. To be registered with a family doctor (GP).
  3. To get emergency medical care at any time, through your GP or the local ambulance service and hospital accident and emergency department.
  4. To be referred to a suitable consultant when your GP thinks it necessary, and to be referred for a second opinion if you and your GP agree that you want this.
  5. To have any proposed treatment explained to you clearly (including any risks and any alternatives) before you decide whether you will agree to treatment.
  6. To see your medical records and to know that those working for the NHS have a legal duty to keep your medical records confidential.
  7. To choose whether or not you want to take part in any research or student training.
  8. To get detailed information on local health services, including quality standards and maximum waiting times.
  9. To receive treatment by a set date that is no later than 12 months from the day when your consultant places you on the waiting list.
  10. To have any complaint about NHS services - whoever provides them - investigated and to get a quick written reply.